Terms of Service
Last Updated: Nov 7, 2025
Warranty Reimbursement Automation is a service ("Service") provided by Loopra Inc. ("Loopra") to streamline the warranty reimbursement report creation process for automotive dealerships. By registering for and using the Service, you agree to be bound by these Terms of Service ("Terms").
1. Service Description
Warranty Reimbursement Automation is a facilitation tool that assists users in identifying potentially qualified repair orders for the warranty reimbursement purpose and generating relevant reports. The tool provides guidance through AI-based suggestions but does not guarantee reimbursement outcomes or replace professional or regulatory judgment.
2. License and Use Restrictions
You are granted a limited, non-exclusive, non-transferable license to access and use the Service solely for internal dealership operations.
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You may not:
• Share or sublicense your access to third parties
• Use the Service for any unlawful, deceptive, fraudulent or unauthorized purposes
• Attempt to reverse engineer, decompile, or tamper with any part of the Service
We reserve the right to suspend or terminate your account for violations.
3. User Responsibilities
You are solely responsible for verifying, modifying, and confirming all report data prior to submission to any OEM, partner, or third party.
You bear full responsibility for any claims, errors, or compliance obligations associated with your use of the Service.
Loopra does not assume any legal, regulatory, or financial responsibility for the outcomes of warranty claim submissions based on reports generated from the Service.
4. Intellectual Property
All contents, software, tools, algorithms, and designs used in the Service are the exclusive property of Loopra and its licensors. You agree not to infringe, copy, or distribute any part of the Service.
5. Third-Party Services
The Service may link to or integrate third-party services (e.g., data sources, cloud storage). We are not responsible for their performance, policies, or accuracy. Use of such services is subject to their terms.
6. Data Use and Model Training
By using the Service, you consent to the use of submitted and generated data:
​• To deliver the Service's functionality
• To improve the Service, including via internal model training and analytics
• To develop new features and monitor usage trends
We do not sell, rent, or disclose your identifiable data to advertisers or third parties for marketing.
7. Service Subscriptions
The Service is offered on a subscription basis, available through both annual and monthly payment plans. By subscribing, you agree to the following terms:
​• Payment Terms
All subscription fees are due in advance and are non-refundable, except as required by law. Annual subscriptions renew automatically each year, and monthly subscriptions renew automatically each month, unless canceled prior to the renewal date. You authorize Loopra and its third-party payment processor to charge your designated payment method on a recurring basis for the applicable subscription fees.
• Renewal and Cancellation
You may cancel your subscription at any time by contacting our support team. Cancellation will take effect at the end of your current billing period, and you will retain access to the Service until that date. No prorated refunds or credits will be issued for partial months or unused portions of a subscription term.
• Pricing and Plan Changes
Loopra reserves the right to modify subscription pricing, plans, or features at any time. Any change in fees will take effect at the start of your next billing cycle, and you will be notified in advance via email or in-app communication. Continued use of the Service after the change constitutes your agreement to the new pricing or plan.​
• Taxes
All fees are exclusive of applicable taxes, levies, or duties imposed by governmental authorities. You are solely responsible for payment of any such taxes associated with your subscription, excluding taxes based on Loopra’s net income.
• Failed Payments and Suspension
If any payment is not successfully processed due to expiration, insufficient funds, or otherwise, Loopra may suspend or terminate your access to the Service until payment is successfully received. You remain responsible for any uncollected amounts.
• Payment Methods
Payments for subscriptions must be made via credit card or ACH transfer. Loopra uses Stripe, Inc. (“Stripe”) as its third-party payment processor. By providing your payment information, you authorize Loopra and Stripe to process and store your payment details in accordance with their respective terms and privacy policies. Loopra does not store or have access to your full payment information. You agree to keep your payment information current and accurate to ensure uninterrupted service. All transactions are subject to Stripe’s Terms of Service and Privacy Policy.
8. Free Trials and Promotional Offers
​• Eligibility
From time to time, Loopra may offer free trials or promotional pricing for limited periods. Eligibility for such offers is determined at Loopra’s sole discretion, and we reserve the right to revoke or modify any free trial or promotion at any time without notice.
​• Trial Periods
Free trials provide temporary access to certain features of the Service without charge. At the end of the trial period, your access to the Service will automatically terminate unless you explicitly subscribe to a paid plan. You will not be automatically charged at the end of the trial. To continue using the Service, you must manually select and purchase a subscription plan.
​• Promotional Offers
Promotional discounts or offers are valid only for the specified period and may not be combined with other discounts or offers unless explicitly stated. After the promotional period ends, your subscription will renew at the then-current standard rate.
​• Limitations
Free trials and promotional offers are limited to new users unless otherwise specified. Loopra reserves the right to prevent misuse of these offers, including but not limited to multiple sign-ups or shared accounts.
9. Privacy
The collection and use of data is governed by the Service's Privacy Policy, incorporated by reference into these Terms.
10 Disclaimers and Limitation of Liability
The Service is provided "as is" without warranties of any kind, express or implied. We do not warrant uninterrupted, timely, secure, or error-free service.
To the fullest extent permitted by law, Loopra disclaims all liability for any loss, including indirect or consequential damages, resulting from your use of the Service.
11. Indemnification
You agree to indemnify and hold harmless Loopra, its officers, employees, affiliates, and partners against any claims, liabilities, losses, or expenses arising from your use of the Service or breach of these Terms.
12. Changes to the Terms
We may revise these terms from time to time. Significant changes will be communicated via email or platform notification. Continued use of the Service after changes become effective means you agree to the revised Terms.
13. Governing Law
These Terms are governed by the laws of the State of California. Disputes shall be resolved through binding arbitration in Santa Clara County unless otherwise required by applicable law.
By using the Service, you acknowledge that you have read, understood, and agree to the Terms of Service.
For any questions about this Privacy Policy, contact: contact@loopra.ai